Requirements for New Service

In order to sign up for service with the City of St. Albans Municipal Utility Commission, the customer must come into our office in person located at 1499 MacCorkle Avenue, St. Albans, West Virginia and complete an Application for Service. For your convenience, the application may be printed below and completed before coming into our office. If you do not have access to a printer, the application will be available upon your arrival. The customer must also bring the following:

1. Either a lease, deed, or land contract for the service location. The document MUST be in the name of the customer signing up for service.

2. A valid photo ID (driver’s license, state issued ID card, passport, etc.)

3. Payment for security deposit in the form of either a check, cash, or money order.

Security deposits are based on the type of service provided at the location.

Water & Sewer locations $100.00

Sewer only locations $ 66.76

Water only locations $ 50.00

Contact our office to inquire about the security deposit amount for your location.

Billing Information

All bills are mailed the last working day of each month and are DUE UPON RECEIPT. If payment is not received in the MUC office by the 20th of the following month, a 10% penalty is added to the account on the 21st. Payments must be posted to the customer's account to be considered on time, not postmarked. The due date for CURRENT CHARGES does not apply to OVERDUE PREVIOUS BALANCE. Any delinquent/past due balances should be paid immediately to avoid termination.

The MUC is not responsible for delivery of mail by the U.S. Postal Service. It is the customer's responsibility to contact the MUC if they have not received a bill in order to inquire about their balance and due date.

Termination notices are printed and mailed on the 21st of each month and two phone calls are made to the customer's phone number on record. If the customer needs to make arrangements, it is the customer's responsibility to contact the MUC office BEFORE the date of termination listed on their notice. No arrangements will be made on or after the termination date. If an account is terminated for non-payment, the customer must pay all past due balances, a $60.00 disconnect/reconnect fee and a security deposit if the account does not have a deposit on record.

It is the customer's responsibility to contact the MUC to update their phone number.